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Shipping, Returns & Refund Policy


LOCAL DELIVERY

  • Normally, your item will arrive within the next working day after it is shipped.

  • We dispatch your items within 48hrs after purchasing.

  • ALL UK ORDERS UNDER £50.00 are posted using either ROYAL MAIL STANDARD or FIRST CLASS SIGNED FOR, depending on which you choose. The First Class option requires a signature on delivery and online tracking to check if the item has been delivered. We will email you a link to your individual Royal Mail tracking number, along with your shipping confirmation.

  • ALL UK ORDERS OVER £50.00 are sent through ROYAL MAIL SPECIAL GUARANTEED DELIVERY.

  • Your order will arrive by 1pm the next working day after shipping. 

OVERSEAS DELIVERY

  • International deliveries are sent with Royal Mail International Tracked at £9.00. Delivery times for international shipping can vary significantly, but are generally:

  • Western Europe: 4 working days following dispatch

  • Eastern Europe: 4-7 working days following dispatch

  • Rest of the World: 7-9 working days following dispatch

RETURNS

We really strive to ensure that your CHICA BY CHOY products are of the highest quality! However, if you are unhappy, no problem. Here's what to do:

  • Please email us (within 14 days) with why you would like to return the item at *alexachoynowski@yahoo.co.uk* and we will inform you what address to return it to.

  • We promise to refund any item you are not completely happy with when you return it to us by post (minus applicable postage costs).

  • If the item is faulty, CHICA BY CHOY offers free-of-charge product return (if we deem it faulty). Please email us at *alexachoynowski@yahoo.co.uk* (within 14 days) and we will let you know what address to return it to. It would be fab if you could attach some photos of the faulty item. Once it reaches us we will inspect the item and, if confirmed faulty, we will issue you a full refund.

  • For hygienic purposes, we cannot accept returns/refunds on our earrings!

  • Refunds will be credited to your original method of payment.

  • If you wish to exchange an online purchase, please place a new order for the required item and return the unwanted item to us for processing.

 

If you have any more questions, please do not hesitate to contact us! CHANGES TO ORDERS HAVE TO BE MADE WITHIN THE HOUR OF PURCHASE TO OUR EMAIL ADDRESS *alexachoynowski@yahoo.co.uk* / INSTAGRAM or FACEBOOK.